Effective Date: August 22, 2026
1. Agreement to These Terms
These Terms of Service ("Terms") govern your use of tlcallc.com and any assessments, consultations, automation services, AI-assisted services, websites, forms, communications, or related services provided by The Loyalty Choice Agency LLC ("TLC," "we," "us," or "our").
By using our website, submitting a form or assessment, requesting a consultation, or purchasing services, you agree to these Terms and our Privacy Policy. If you enter into a separate written service agreement with TLC, that agreement controls if it conflicts with these website Terms.
2. Our Services
TLC helps businesses identify and reduce missed opportunities in areas such as lead response, missed calls, follow-up, appointment booking, review requests, past-customer reactivation, and related customer-communication workflows.
Depending on the engagement, services may include:
• Business assessments and consultations
• Lead-capture and customer-journey reviews
• Automation planning, configuration, and implementation
• AI-assisted receptionist, speed-to-lead, concierge, and revenue-recovery workflows
• Form, survey, calendar, pipeline, and follow-up setup
• Reporting, monitoring, support, or optimization described in an applicable service agreement
The precise scope, timing, price, deliverables, support, and cancellation terms for paid services will be stated in a proposal, order form, invoice, or written service agreement.
3. No Guarantee of Results
Assessments, examples, estimates, projections, videos, and recommendations are educational and illustrative. They are not promises of revenue, savings, leads, appointments, conversion rates, or other business results.
Results vary based on factors outside TLC's control, including lead volume, market conditions, client responsiveness, sales execution, data quality, customer behavior, third-party platforms, and the client's implementation of recommendations.
4. Client Responsibilities
Clients are responsible for:
• Providing accurate information, necessary access, approvals, and timely feedback
• Reviewing and approving business messaging, workflows, offers, and customer-facing content
• Maintaining required accounts, subscriptions, licenses, phone numbers, domains, and third-party services
• Using services lawfully and honoring applicable consent, privacy, marketing, telemarketing, and industry requirements
• Protecting passwords and promptly notifying TLC of suspected unauthorized access or material system problems
• Keeping their own records and backups where appropriate
Clients remain responsible for their business decisions, customer relationships, regulatory obligations, and the actions of their employees and contractors.
5. Communications and Consent
When you submit an assessment, contact form, calendar request, or other inquiry, you authorize TLC to respond using the contact information you provide and as described in the consent language shown at the point of submission.
The Loyalty Choice Agency SMS Program is available only through separate, optional consent. By opting in, you authorize The Loyalty Choice Agency LLC to send recurring automated informational SMS messages to the mobile number you provide. Messages may include assessment results, requested consultation scheduling, appointment reminders, and service or account updates. This SMS Program does not send marketing or promotional messages. Consent is not a condition of purchasing any product or service. Message frequency varies. Message and data rates may apply, and your mobile carrier’s rates and terms apply. Carriers are not liable for delayed or undelivered messages. Reply STOP at any time to unsubscribe; you may receive one final confirmation message and no further messages unless you opt in again. Reply HELP for assistance or email [email protected]. Participation is subject to our Privacy Policy. We do not sell, rent, or share mobile numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. You may unsubscribe from marketing email using the unsubscribe method provided.
You are responsible for providing accurate contact information and for not submitting information belonging to another person without authorization.
6. Acceptable Use
You may not use our website or services to:
• Violate applicable law or another person's rights
• Send unlawful, deceptive, abusive, or unauthorized communications
• Upload malicious code or attempt to disrupt, probe, or gain unauthorized access to systems
• Misrepresent your identity, business, authority, or consent
• Copy, resell, reverse engineer, or exploit TLC materials or systems except as permitted in writing
• Use generated recommendations or workflows in a way that is unsafe, discriminatory, fraudulent, or misleading
We may restrict or terminate access when reasonably necessary to protect TLC, clients, users, service providers, or the public.
7. Third-Party Services
Our services may connect with third-party platforms such as website, email, calendar, telephone, payment, analytics, automation, hosting, artificial-intelligence, or customer-relationship-management providers.
Third-party services are governed by their own terms, privacy practices, availability, and pricing. TLC does not control and is not responsible for third-party outages, policy changes, data loss, account suspension, feature changes, or other acts or omissions. Client responsibilities for third-party subscriptions will be identified in the applicable service agreement.
8. Artificial-Intelligence-Assisted Features
Some services may use artificial intelligence to help draft, classify, summarize, respond, route, or automate information. AI-generated output may be incomplete, inaccurate, or unsuitable for a particular purpose and should be reviewed before it is relied upon or sent to customers.
TLC does not provide legal, tax, accounting, medical, employment, or other licensed professional advice. You should consult an appropriately qualified professional for those matters.
9. Fees, Billing, and Cancellation
Website assessments and consultations are free only when expressly described as free.
Fees, billing schedules, renewal terms, refunds, pauses, cancellations, and termination rights for paid services are governed by the applicable proposal, order form, invoice, subscription terms, or written service agreement. Unless a written agreement says otherwise, canceling a third-party subscription is the client's responsibility.
10. Intellectual Property
TLC and its licensors retain ownership of the website, branding, templates, workflows, methods, software, written materials, graphics, videos, and other intellectual property, except for client materials and rights expressly transferred in writing.
Clients retain ownership of materials they provide and grant TLC permission to use those materials as reasonably necessary to perform the agreed services.
11. Privacy and Data
Our collection and use of personal information are described in our Privacy Policy at https://tlcallc.com/privacy-policy.
Do not submit sensitive personal information unless TLC specifically requests it through an approved method. Clients are responsible for determining whether their use of TLC's services requires additional notices, consents, agreements, or security controls.
12. Website and Service Availability
We may update, suspend, replace, or discontinue website features or services. We do not guarantee uninterrupted, error-free, or completely secure operation.
Services are provided on an "as is" and "as available" basis to the extent permitted by law. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
13. Limitation of Liability
To the maximum extent permitted by law, TLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; lost revenue; lost opportunities; loss of goodwill; or loss of data arising from the website or services.
For paid services, any additional limitations, exclusions, or remedies will be stated in the applicable written service agreement. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
14. Suspension and Termination
You may stop using the website at any time. TLC may suspend or terminate access for nonpayment, unlawful or harmful use, material breach, security risk, or conduct that threatens systems, clients, users, or third parties.
Termination does not eliminate payment obligations or provisions that by their nature should continue, including ownership, confidentiality, disclaimers, limitations, and dispute-related terms.
15. Changes to These Terms
We may revise these Terms as our services, technology, or legal obligations change. The updated version will be posted on this page with a revised effective date. Changes apply prospectively unless otherwise stated or required by law.
16. Governing Terms and Disputes
These Terms are governed by applicable law. Any client-specific governing-law, venue, notice, or dispute-resolution terms in a signed service agreement control for that engagement.
Before filing a formal claim, you agree to contact TLC and make a good-faith effort to resolve the concern informally, except where immediate relief is reasonably necessary.
17. Contact Us
Questions about these Terms may be sent to:
The Loyalty Choice Agency LLC
Email: [email protected]
Privacy requests: [email protected]
Mail: PO Box 1275, Cannon Beach, OR 97110, United States
Website: https://tlcallc.com
© 2026 The Loyalty Choice Agency LLC. All rights reserved.